Contracted Professional Services
Introduction and List of Professional Services
Sigma is devoted to effective support of our customers. The NASU organization provides guidance and encouragement to new customers. It also collects priorities of our customers regarding products and services that will be most beneficial. Their suggestions and requests have played a major role in the formulation of the services we offer.
Following are abstracts of the professional services offered by Sigma. Each abstract has a link to more information about the selected topic. Use your browser's Back feature to return to this set of abstracts.
The professional services discussed below include:
Implementation Services
Training Services
Support Services
Consulting Services
Custom Programming Services
Implementation Services
For new customers, the first order of business is to provide implementation services to help the customer achieve productive use of the software on a timely basis.
Training Services
The Education Services Department performs training services to help new customers in their implementation effort. Experienced customers also take advantage of the training services to refresh their view of the software, gain added insight into new features and bring new employees up to speed.
Support Services
Once the software has been implemented at a customer site, the Client and Product Services (CPS) Department provides several modes of ongoing support services. Their focus is on open communication about how best to use the software and prompt resolution of any issues that may arise.
Consulting Services
Sigma management and staff have worked at colleges and universities and are involved in industry work groups defining standards and specifications for protocols such as CommonLine Common Record. This experience combined with awareness of some of the best practices employed in student financial service business processes enables us to assist our customers and prospects with consulting services that address a specific request or concern of the client.
Custom Programming
When requested, Sigma will undertake custom programming services to address a specific functionality desired by a customer. The NASU organization provides a prioritization of Sigma development projects and sometimes may fund a special programming project.
